Job Title: Service Manager
Location: Kamloops, British Columbia, Canada
Job Summary:
We are seeking an experienced Service Manager to oversee the Service Department and manage aftermarket support operations for heavy equipment, including diagnostics, repairs, and maintenance.
Key Responsibilities:
- Manage daily service operations across shop, field, and resident locations.
- Oversee service teams, including Foremen, Leadmen, Service Writers, and Technicians.
- Ensure timely service delivery, customer satisfaction, and quality standards.
- Manage departmental budgets, revenue, profitability, and performance KPIs.
- Coordinate with Parts and Sales teams to minimize equipment downtime.
- Handle customer issues, service quotations, work orders, warranty claims, and billing.
- Lead recruitment, training, performance management, and team development.
- Ensure compliance with workplace safety and company policies.
Key Requirements:
- 5–7 years of progressive experience in service management and business operations.
- Experience working with a heavy equipment dealership.
- Strong leadership, team management, and customer service skills.
- Good understanding of service operations, budgeting, and financial KPIs.
- Excellent communication, organizational, and problem-solving skills.
Preferred Qualifications:
- Journeyperson Heavy Equipment Technician Certification.
- Blue Seal Certification in Service Management or relevant management training.
